Frequently Asked Questions

Orders & Payment

Yes. COD is available across Pakistan. If you pay in advance, you get an extra 10% off.

After you place your order, our team confirms it by WhatsApp or phone. We dispatch it once it’s confirmed.

No. Shipping is free on all orders across Pakistan.

Yes, we offer “Allow To Open” on every parcel. If a courier doesn’t let you open it at the door, please record an unboxing video and contact us within 48 hours if anything is wrong.

Delivery

Orders are processed in 1-2 working days and delivered in 2-5 working days across Pakistan, depending on your location and courier service. Remote areas may take 1-2 extra days.

Once your order ships, we send you a tracking number by email and WhatsApp. Tracking can take up to 24 hours to update.

Product & Quality

Yes, every watch comes in a standard box at no extra cost. If you’d like something more special, a premium brand-style box is available as an add-on. The price is shown on each product page.

Yes, we offer “Allow To Open” on every parcel. If a courier doesn’t let you open it at the door, please record an unboxing video and contact us within 48 hours if anything is wrong.

  • Quartz: battery-powered, with a ticking second hand. Accurate and low maintenance. The battery usually needs changing every 1-2 years.
  • Automatic: self-winding, with a smooth sweeping second hand. No battery needed, and it keeps running as long as you wear it regularly.

Exchange & Support

Contact us on WhatsApp within 48 hours of delivery with your unboxing video or clear photos. After verification, we’ll send a replacement or refund at no extra cost. You can also exchange an unused watch within 7 days for the same model or one of equal or higher value. Full details are on our Return & Exchange page.

Yes, selected products may be available for pre-order. You can message us on WhatsApp to confirm availability and estimated restock dates.

Contact us

Can’t find what you are looking for? Our support team is here to help.